Payment & Cancellation Policies

Deposits and Payments

  • The Group Organizer should make sure each member of the group understands ACE’s deposit and payment policies. Deposits are non-refundable and are required within 10 days of making a reservation.
  • If sending a check for your reservation it must be sent 30 days prior to your arrival to ACE.  Please send checks to:
    • ACE Adventure Resort
      P.O. Box 1168
      Oak Hill, WV 25901
  • If sending payments overnight or packages via UPS or Federal Express, please send to:
    • ACE Adventure Resort
      #1 Concho Road
      Minden, WV 25879

*Payments made less than 30 days prior to the trip date must be made by American Express, Visa, Master Card, Cashier’s Check, or Money Order.

Additional Fees

  • A 6% state sales tax is added to all sales, and an additional 6% county lodging tax is applied to deluxe lodging rentals.
  • The New River Gorge National River and Gauley River Recreational Area are permitted recreation areas by the National Park Service and regulated by the Department of Natural Resources. A $3.00 per person, per activity Resource Use Fee is applied to each reservation.

Activity Deposit – To confirm a reservation, ACE requires a non-refundable $25 deposit per person, per day of activity. The full balance is due 30 days prior to the activity date.

Deluxe Lodging – This non-refundable deposit is $50 per unit, per night. The full balance is due 30 days prior to arrival date.  At check-in you will be required to a sign a cabin security agreement.

Rustic Lodging/RV Sites – ACE requires a $10 per unit, per night, non-refundable deposit.

The full balance for all lodging and activities, including camping and RV sites, is due 30 days prior to arrival date. 

Cancellations

Once ACE confirms your reservation, much of the cost in organizing the trip is spent long before you arrive. Should you have to cancel, please give as much notice as possible.


Cancellations made more than 30 days before the date of your trip will receive a full refund minus the deposit.
 Cancellations made less than 30 days before the date of your trip through noon on the day before your trip will receive a rain-check good for two years from the trip date minus the deposit.
  Rain-checks are valid on anything except for trip photographs and alcohol. When cancelling lodging within 7 days from the trip, the amount is non refundable.

“No-shows” on the day of the activity will not be considered for a rain-check or refund.


Weather and Water Conditions

All trips go rain or shine (a lot of our activities we all get wet anyway). However, should water levels dictate, we reserve the right to change any trip to another section, river, or raft size. On rare occasions, water levels may also demand we change the number of people in the raft and the length of the trip. Since water and weather conditions are “Acts of God,” we do not issue rain-checks unless all events of the day are cancelled.