PAYMENT & CANCELLATION POLICIES
Fee Free Promise For Trip Rescheduling
During uncertain times, direct and clear communication remains a valuable tool. With that in mind, we would like to share with you a worry-free promise regarding your existing or future reservation with ACE Adventure Resort.
As of today, any existing or future reservations booked before December 31st, 2020 will be backed by our new Fee-Free Trip Rescheduling & Raincheck Promise. Should your travel plans become complicated by the coronavirus, we promise to reschedule your vacation, or provide you with a raincheck for the equivalent value of your purchase that will be valid for one year from the arrival date of your original reservation.
We will not question your decision, or charge rescheduling fees, we will simply work with you to reschedule your vacation to a date at which it can be fully enjoyed, worry free, in these beautiful and secluded mountains.
In addition to this promise, ACE Adventure Resort has already implemented a response plan to coronavirus based on the guidance of the Centers For Disease Control and Prevention the West Virginia Department Of Health & Human Services and other government agencies to safeguard the health and well being of our guests and team members.
Once we confirm your reservation, much of the cost in organizing the trip is spent long before you arrive.
Should you have to cancel, please give as much notice as possible.
For All Activities:
Cancellations made more than 30 days before the date of your trip will receive a full refund minus the non-refundable deposit.
Cancellations made by noon on the day prior to your arrival will receive a rain-check good for one year from
the trip date minus the non-refundable deposit.
No-shows on the day of the activity and cancellations made after noon on the day prior to your arrival will not
be considered for a rain-check or refund.
For All Cabins:
Cancellations made 30 days prior to the date of your check-in will receive a full refund minus the non-refundable deposit.
Cancellations made within 30 days of your trip and outside of 7 days will result in a raincheck minus the non-refundable
Cancellations made within seven days of your check-in date will receive no refund or raincheck.
Rain-checks do not include the non-refundable deposit.
DEPOSIT & PAYMENT
Deposits are non-refundable and are required within 10 days of making a reservation. The balance is due 30 days prior to the first date of lodging and/or activities.
Payments made less than 30 days prior to the trip date must be made by Credit Card, Cashier Check, or Money Order.
A 6% state sales tax is added to all sales, and an additional 6% county lodging tax is applied to deluxe lodging rentals.
The New River Gorge National River and Gauley River Recreational Area are permitted recreation areas by the National Park Service and regulated by the Department of Natural Resources. A $3.00 per person, per activity Resource Use Fee is applied to each reservation. To confirm your reservations, the following non-refundable deposits are due within 10 days of making a reservation:
● All New River, Gauley River and Off-River Adventures: $25 per person, per activity.
● Deluxe Lodging: $50 per unit, per night. Prior to check-in, you will need to a sign a security agreement and provide an additional $100 deposit using a credit card or cash. If using cash, it will be refunded by mail once housekeeping confirms the unit is in good condition. The person making the cash deposit, if not the group organizer, must make sure we have the correct address for returning the deposit.
● Rustic Lodging & RV Sites: $10 per unit, per night.
Trip Transfers, Weather, and Water Conditions
All raft trips go rain or shine (we all get wet anyway!). However, should water levels dictate, we reserve the right to change any trip to another section, river, or raft size. On rare occasions, water levels may also demand we change the number of people in the raft and the length of the trip. Since water and weather conditions are Acts of God, we do not issue rain-checks unless all events of the day are cancelled.
Summer Gauley Conditions
Throughout the summer, the Gauley River water level varies. We will choose the raft size best suited for the conditions at 8 AM the morning of the Summer Gauley trip. Rafters: Based on historical data, you have an 80% chance of rafting a section of the Summer Gauley – and the Upper Gauley is choice #1! Duckies: History tells us your chance of boating a section of the Summer Gauley is 99%.