Q: Why should I raft with ACE?
A: ACE began in 1979 with the concept of combining safety, customer service and innovation. That unique combination has enabled us to remain the #1 outfitter on the New and Gauley rivers. We were featured on the Travel Channel as “North America’s Largest Adventure Resort.” Our guides are trained professionals from all walks of life, all of whom are certified, at a minimum, in First Aid and CPR, while many are also certified as Wilderness First Responders. ACE Adventure Resort is unmatched with its diverse array of adventure activities on site. ACE’s 1500-acre resort is home to a slew of awesome adventure activities including rock climbing, ATV tours, zip line tours, mountain biking, fishing, a mud obstacle course and team building. We offer many more water-based activities such as white water rafting, kayaking (rigid and inflatable) and stand up paddle boarding on local rivers and lakes. We can accommodate more guests than all of the other local outfitters combined with our array of rustic and deluxe lodging choices consisting of more than 40 Deluxe Cabins with hot tubs. Our rustic lodging selection includes 25 Cabin Tents, 5 Bunk Houses, 3 Ranch Houses, 3 Woodside Bunks, 10 Cedar Cabins and campsites galore.
Q: Do you have restroom facilities?
A: ACE has eight shower or restroom facilities. We have over 70 showers on the property. ACE is the only outfitter to provide more than trees during lunch on the normal Lower New trip, the Lower Gauley and the Upper Gauley. Toilets are available at the put-in for the Lower Gauley and the Lower New. The Army Corps of Engineers maintains facilities at Summersville Dam. Toilets are available at the takeouts of all trips.
Q: Do you have a store?
A: ACE’s Gear Shop is located next to the Big Top tent where you will be doing your trip check-in. They have anything you need or may have forgotten for your outdoor adventure. Camping supplies, t-shirts, sandals, drinks, sunscreen and sunglasses are just a few of the handy items you will find there. Ice and firewood are also available for purchase at our Welcome Center. Hours vary depending on the season.
Q: Are there hidden costs?
A: At ACE, we are up front about the cost and getting what you pay for. Optional equipment (wetsuit rentals, for example) is considered extra and can be arranged at the time of your reservation. We also offer pre-pay services for our rafting videos to ensure your trip is on the video guide schedule. Photos are taken of every rafting trip and are available for purchase at the end of the day in our Outfitters’ Store.
Q: Can I fly in?
A: Yes, there are three airports that offer major service to southern West Virginia and ACE Adventure Resort. The most popular is Yeager International Airport in Charleston, WV (airport code CRW for online searches). It’s about 75 minutes from ACE. Small planes can fly into Raleigh County Memorial Airport (airport code BKW) in Beckley, WV which is about 45 minutes from us. Greenbrier Valley Airport in Lewisburg, WV (airport code LWB) recently expanded its jet services to the area. All three airports offer car rental options. ACE also offers shuttle services to and from these airports – just book in advance when making your reservation. Fees vary depending on distance.
Q: Is there a golf course nearby?
A: Bridge Haven (18 hole) is only a short drive away.
Q: Can I fish?
A: You can fish in one of our stocked lakes without a license. If you are on an overnight camping trip by the river you can also fish but you must have a state license. You can take the test at Wal Mart, which is open until 11pm daily and is only 15 minutes away, or they are available online prior to your trip.
Q: Do you offer trip cancellation insurance?
A: No. Check with your insurance provider, you may consider some sort of vacation insurance that will cover additional risks.
Q: Can I bring my dog?
A: Yes, ACE has a limited number of accommodations that can accommodate pets. There is a one-time, non-refundable $50 pet cleaning fee for up to 2 pets.
Q: How close is the New River Gorge National Park and how close is the New River?
A: The ACE Adventure Resort is bordered by several thousand feet of New River shoreline and 251 acres of the center is located inside the park. The park’s main hiking and biking trail goes through our property.
Q: What if I am late for my trip?
A: It depends. If you are late for a Fall Gauley trip you will probably forfeit your trip. We are usually able to accommodate you if you are late for the New River, but at times, you may forfeit that trip, also. In any case, the earlier we know there is an issue the more we can do to help your situation. For example, others may be late also and we may be able to put together a whole new trip, or we may be able to take you in at another access point.
Q: What should I bring?
A: ACE provides all your river safety equipment…paddle, PFD and helmet. In addition to bringing your river clothes, you may want to bring a hat, sunscreen, old sneakers for the river, sunglasses, etc. You’ll need a change of clothes for after the trip, dry shoes, shampoo, towel, etc. Whatever you bring on the river WILL get wet! Do not take anything on the river that you do not want to lose!
Q: What should I wear?
A: In warm weather, you won’t need more than a swimsuit, sneakers and a hat. You might bring a light windbreaker in case of rain. In cool weather, wear wool or synthetic clothing…these will keep you warm when they’re wet. Cotton WILL NOT keep you warm when it’s wet! Bring a couple of pairs of wool socks, a wool toboggan hat, and a nylon windbreaker. For extremely cold days, and for the Summer Gauley, ACE rents wet suits which will keep you warm in any weather. The most important thing to remember is not to wear anything made of cotton when the weather is cool.
Q: What if the weather is bad?
A: All activities go regardless of weather unless we deem the conditions to be unsafe. A full refund for the activity will be made if we decide to cancel the trip. We rarely cancel trips. More often we move to another river or river section depending on water levels.
Q: When should I arrive?
A: Your trip time is your DEPARTURE TIME! It’s very important that you arrive far enough ahead of your trip time to allow for breakfast, check-in, and/or wet suit rental. If you are not ready to go when your trip departs, you may miss the bus…and the trip. We recommend the following time allowances:
- Breakfast, check-in, and wet suit rental…..arrive 90 minutes prior to your trip time.
- Breakfast and check-in……………………………arrive 90 minutes prior to your trip time.
- Check-in and wet suit rental*…………………..arrive 60 minutes prior to your trip time.
- Check-in only (no breakfast)……………………arrive 30 minutes prior to your trip time.
- If you have a large group, they may need additional time to get ready, so plan accordingly.
*Wet suits are recommended for spring trips, fall trips and Summer Gauley River trips. IT IS VERY IMPORTANT that guests arrive 60 minutes early for rafting check-in and 30 minutes for all other activities.
Q: What should I do when I arrive?
A: Guests with lodging, camping, rock climbing, kayaking or other off river activities should check in at the Welcome Center. River trip guests should check in at the Check-in Pavilion. Stop in the Welcome Center if you are unsure of your check-in location.
Q: I am going rafting on (some day soon), what will the weather be like and what will the river conditions be?
A: River and weather conditions vary from week to week and day to day. For up to date information watch the weather forecasts for West Virginia and the surrounding area.