Important Policies And Information

General Info

Check the local weather conditions before you get to ACE so you will know how to pack and if any warm layers might be necessary. Our mountains temperatures can change quickly, so be sure to have several clothing options while you’re visiting ACE.

Want to check the water levels? Here is the latest river and lake data including the New(WV), Gauley(WV), Russell Fork(VA/KY) rivers.
(BTW – It’s 100% ok if you don’t know what these water levels mean… we can help explain!)

Rafting Transfers, Weather, and Water Conditions

All raft trips go rain or shine (we all get wet anyway!). However, should water levels dictate, we reserve the right to change any trip to another section, river, or raft size. On rare occasions, water levels may also demand we change the number of people in the raft and the length of the trip. Since water and weather conditions are acts of nature, we do not issue rain-checks unless all events are completely cancelled the day of the trip.

Wildest Summer Raft

Wildest summer raft trips will go to the wildest section of river (New or Gauley) and/or the wildest boat size we can offer for that day. We will choose the raft size best suited for the conditions at 8 AM the morning of the Wildest Summer Raft trips. This trip does take a minimum number of 8 people to go anywhere other than the Lower New.

Wildest Summer Ducky

Wildest summer ducky trips will go to the wildest section of river that we can safely ducky on. We will choose the section of river best suited for the conditions at 8 AM the morning of the Wildest Summer Ducky trips. This trip does take a minimum of 8 people to go in duckies and if 8 people are not booked you will be shifted to the Lower New in the wildest raft we can provide on that day.

Zip Line Canopy Tour Weather Policy

All Zip trips go rain or shine so please dress accordingly. In the event that we experience lightning and thunder in the area, we will do our best to wait it out, as these storms typically pass quickly. If it ends up being a major storm system, we will do our best to reschedule to another time if at all possible.
If the trip is cancelled by ACE before the trip leaves we will issue a raincheck for the full amount of the trip.
If you, as the guest, decide to cancel and not to go due to weather, there is no reimbursement of any kind.
If the trip has to come back early due to storms, we will issue rainchecks based on the number of zips the trip has completed, there will not be any refunds issued to do weather once the trip has started, only a raincheck that is good for one year on anything except photos, videos, and alcohol.

Other Adventure Activities Weather Policy

Most all trips will go rain or shine, but not lightning or thunder. If the trip is cancelled by ACE before the trip leaves we will issue a raincheck for the full amount of the trip. If you, as the guest, decide to cancel and not to go due to weather, there is no reimbursement of any kind.

Waterpark Weather Policy

The waterpark will remain open in the rain, however will close down for 30 minutes from the last lightning or thunder strike. There are no refunds or rainchecks for weather at the waterpark.