A Promise To Our ACE Family
A Promise To Our ACE Family In Trying Times
To Our ACE Friends and Family,
We want you to know that everyone here at ACE is thinking of you: our guests, friends and family, and how we can make some aspects of the upcoming days a bit easier and stress-free. These challenges will pass, and when they do, we imagine it will be time to rejoin friends and family on a much-needed vacation in the great outdoors.
The ACE family would like to assure that we’re working constantly, and diligently to respond to the global coronavirus outbreak. Sharing the miles of uninterrupted forest, clean mountain air, and the refreshing waters of the Mountain State is the very reason that our organization was founded just over 40 years ago.
During uncertain times, direct and clear communication remains a valuable tool. With that in mind, we would like to share with you a worry-free promise regarding your existing or future reservation with ACE Adventure Resort.
As of today, any existing or future reservation booked before December 31st, 2020 will be backed by our new Fee-Free Trip Rescheduling & Raincheck Promise. Should your travel plans become complicated by the coronavirus, we promise to reschedule your vacation, or provide you with a raincheck for the equivalent value of your purchase that will be valid for one year from the arrival date of your original reservation.
We will not question your decision, or charge rescheduling fees, we will simply work with you to reschedule your vacation to a date at which it can be fully enjoyed, worry-free, in these beautiful and secluded mountains.
In addition to this promise, ACE Adventure Resort has already implemented a response plan to coronavirus based on the guidance of the Centers For Disease Control and Prevention the West Virginia Department Of Health & Human Services and other government agencies to safeguard the health and well being of our guests and team members.
We will see you soon, and we’re going to have a great time here on our 1,500 acre resort located adjacent to the New River Gorge National River!
Our kindest thoughts are with you,
Jerry Cook, Ernie Kincaid (managing partners) and your 300+ ACE Adventure Resort Family