Frequently Asked Questions


Go Ahead… Ask Us Anything… That’s on this list.

 


ACCOMODATIONS

Will I be able to park at your campsite or cabin?

General admission tickets include tent only camping and you will not be able to park at your site. Car camping upgrades are available. If you upgrade your lodging to a cabin you will be able to park at your cabin.

Where can I stay?

We’ve got lots of options on the ACE property for every kind of adventurer and festivalgoer! For information on all of our lodging options, check out the Lodging Page. Remember that all of our packages have camping included. If you are looking to come and go each night, there are also local hotels off the ACE property.

When does the campground open?

The campground opens each day for new guests at noon. Want to come a week early? You can ACE Adventure Resort ALWAYS has camping available.

When does it all begin?

ACE is always open!! But the campground will open for new guests each day at noon. Our Welcome Center opens daily at 7 a.m.

When do cabin check-ins begin?

Daily at 4 p.m.

What should I consider bringing?

  • Tent
  • Ground cover
  • Sleeping pad
  • Air mattress
  • Sleeping bag
  • Blankets
  • Pillows
  • Raincoat
  • Sunscreen
  • A hat
  • Bandana
  • Sunglasses
  • Headlamp
  • Warm clothes
  • Bathing Suit for the Wonderland Waterpark and whitewater rafting.
  • Feel free to bring food and beverages to your campground/cabin/ten, but do not bring them into the festival grounds.
  • If you like to fish, feel free to bring your fishing gear. Since ACE is a private property, you don’t need a license to fish in our lakes and ponds.
  • A healthy taste for adventure
  • A good dose of adrenaline
  • Your dancing shoes

What kind of food will be available?

LOTS! We’ll have burgers, pizzas, BBQ, pork, brisket and several other food vendors. And yes, we will have vegetarian options as well. If you have a more unique dietary requirement and would love to know if we will have what you need, feel free to contact us, and we will make sure to accommodate you if we can.

What kind of beverages will be sold at the music festival?

Plenty of beer, soda, and water. And when I say plenty, I mean we’re looking forward to having some of West Virginia’s best craft breweries competing with your more traditional domestics that we all know and love. Well maybe not love, but know.

What happens if I never want to leave?!

Well…uh…you are more than welcome to book additional days in the campgrounds or cabins, of course!

So when you say camping, what do you mean exactly?

You can pitch your tent (literally and figuratively) in a flat, open field at the top of a mountain, adjacent to the festival. You’ll be responsible for all the essentials, but spread around the camping area will be picnic tables and fire pits. To learn more about our lodging options, click here!

How far are the festival grounds from my campsite?

Pretty close! In fact, the campground is just adjacent to the festival. All of which is at the top of the mountain. And yes, that IS pretty cool.

How far are the festival grounds from my cabin?

Well, that depends really. Our cabins are spread across the 1500 acre property so that cabin guests have as much privacy as possible. Depending on which cabin you’re in, you’ll have AT MOST a 2-5 minute drive. Check out our map for exact locations. Take advantage of the FREE shuttle throughout the weekend to get you around the mountain.

Are there restrooms & showers?

There are a good number of bathroom facilities spread across the camping area. The restrooms are hard structures with flushing toilets, sinks, and showers that are taken care of well during events. It’s not the Ritz, but it’s certainly not a hole in the ground and a hot kettle either.

 


GENERAL QUESTIONS

Will you take credit cards at the music festival?

Yep! But just to lean on the safe side, carry some cash just in case. You know how finicky those credit card machines can be sometimes, and we wouldn’t want you to NOT be able to buy beer.

Will this thing be awesome?

Yes…very…

Will there be ATM’s at festival?

Yup, we got you covered. There is one ATM at the main ticketing gate. Plus, there is one ATM in the outfitter store and one in The Lost Paddle at ACE Adventure Resort – just a short drive or walk from the festival grounds.

Will the festival site have Wi-Fi?

Yep! As much as we love a good technology vacation, we also can’t survive without cat videos.

Will I be searched?

…Why do you ask? Just kidding. No, your vehicle will not be searched. However, you may be searched at the gate for weapons, outside alcohol, and any other prohibited items. We respect you, so please respect us by not bringing this kind of stuff to the festival.

Will I be able to use my cellphone?

That depends on your carrier really. AT&T tends to work great. Verizon usually works on the top of mountain. And Sprint, well, that could be a little sketchy (but if you have Sprint, you probably already knew that, amiright?!)

Where can I buy Mountain Music Festival Gear?

Check out the merch booth on vendor row at the festival grounds or inside the Welcome Center.

When do the festival gates open?

Gates to the festival area will open daily at 2PM with music starting at 4PM. Of course the campground and ACE Adventure never sleeps!

What will the weather be like?

Well, it’s hard to say definitively this far in advance, but typically June in WV is warm with an average high of 77 and a low of 58. However, no matter what the weather is like, this is a RAIN or SHINE event, and you should dress appropriately.

Is there a lost & found?

Yep! It’s located at the ACE Welcome Center. Lost items can be dropped off at the ACE tent on the festival ground. All lost items will be held at the Welcome Center for a total of 60 days.

If I do decide to stay forever, can you recommend a good realtor?

Wait what? No. I mean maybe, but no.

I have a weird question that isn’t addressed here. How do I ask you?

Feel free to give us a call at 1-800-382-5893 or shoot us an email at info@mountainmusicfestwv.com. You can also reach out to us on Facebook, where are usually pretty responsive.

How do I volunteer to help make Mountain Music Festival eve more awesome?

First of all, thank you! We’re always looking for good volunteers to make this thing even better. To be a volunteer you must apply using this form, then buy an all-mountain pass ticket. After you work your required shifts, you will be refunded the entire rate you paid for the ticket.

How do I be an MMFest vendor?

You can apply by completing this form!

How can I book my band to play at ACE?

Nice! We love talented people who want to share their craft. Please send an email with press/media kit to info@mountainmusicfestwv.com, and we’ll get back to you as soon as possible.

 


RULES RESTRICTIONS

What is your policy on pets?

Your furry (or scaled) friends are absolutely allowed in the campground, but unfortunately not on the festival grounds. The only exception is service animals with the proper ID.

What can’t I bring onto Ace Adventure Resort property?

  • Generators
  • Illegal or unauthorized vending
  • Fireworks or any types of explosives
  • Knives or weapons of any kind. (This includes slingshots.)
  • An appetite for destruction

What can’t I bring into the festival?

  • Outside food and beverages
  • Alcohol or flasks
  • Glass containers
  • Illegal substances, drugs, or drug paraphernalia.
  • Animals (except service animals)
  • Flammable lanterns or fire of any kind
  • Skateboards, scooters, or personalized motorized vehicles
  • Bicycles
  • Tents or canopies
  • Outside cans or cups
  • Professional cameras (a camera with a detachable lens), poles or tripods/monopods, unless you’ve been officially approved as a media partner
  • Lasers or pointers.
  • Chains, chain wallets, or spike jewelry
  • Instruments, megaphones, horns, or noise-makers
  • Metal aerosol containers including sunscreen, pepper spray, or spray paint.

What about my nitrous tank?

What?! No!

I’m 15. Can I get drunk?

You can come, but please no underage drinking.

Can I solicit?

No.

Can I play my own music before and after the festival?

Sure! However, amps are not permitted, and it’s important that you’re respectful of your neighbors. Not everyone has your impeccable music taste!

Can I come and go once I set up camp?

Yep! Reentry is allowed.

Can I bring a keg of my own beer?

Nope. No outside alcohol is allowed inside the festival, but we will have plenty of our own to serve you!

 


TICKETING TIMES

When is the music?

Thursday Pre Party – Music Starts @ 8 p.m.
The Main Stage: Friday & Saturday from 4 p.m. – 2 a.m.
The Beach Party: Saturday 10 a.m. – 8 p.m.

When do the festival gates open?

2 p.m. every day.

How much is parking?

If you are camping or staying in a cabin, it’s free! However, if you’re just staying with us for the day, there is a $5.00 fee.

Can I bring my children?

Yes, ACE is very kid friendly! Children under 10 are admitted for FREE into the festival grounds. Other fees for camping and activities may apply.

Can I get a refund?

Hopefully you won’t want or need one, but no. You can’t get a refund.

Where is Will Call?

Will Call is located at the Welcome Center as soon as you arrive at ACE Adventure Resort.

Can I get tickets at the door?

Yep! Tickets, lodging, and activity passes will be available for purchase at the Welcome Center. However, remember that supplies are limited.

 


WHAT YOU CAN & CAN’T BRING

Can I bring my Roman Candles?

Nope. No fireworks.

Can I bring my glass bong?

Nope! No glass OR drug paraphernalia allowed in the festival.

Can I bring my camera?

Yes…kind of. We love when people have a good time and share the vibes, so taking pictures and posting on your social media is always encouraged. However, no professional video recording equipment is permitted without the appropriate media pass.

Can I bring my ATV?

Sorry – no ATVs, scooters, and gas/electric recreation vehicles allowed on either the campsite or the festival site.

Can I bring drugs?

Of course not.

FESTIVAL PARTNERS