Our Commitment
To What Matters Most, Now.

ACE's COVID-19 And Coronavirus Cleaning And Sanitation Promise

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Our Commitment To Cleanliness And Sterilization

Coronavirus Preparedness

We’ll continue to update this page in the coming days.

A Promise To Our ACE Family In Trying Times

The health and safety of our guests, guides, and staff at ACE is of the utmost importance to us. That’s why we’re closely following all guidelines in place for the State of West Virginia. We are closely monitoring any changes and updates to our State’s Reopening Guidelines, and will update this page when those changes are implemented.

Our Commitment To Cleanliness:

At ACE, the health and safety of our guests and our employees is very important to us in these challenging and unprecedented times. That’s why we’re staying up to date on all local, state and federal recommendations for cleaning and disinfecting all the cabins and public spaces at ACE. Additionally, each member of our staff has their temperature taken upon their arrival to work, every day. If an employee’s temperature registers above 99.4, they are asked to go home.

The Resort:

Public Restrooms

We have set a schedule for the cleaning and disinfecting of public bathrooms at ACE. All touchable surfaces are cleaned frequently. Hand washing supplies are refilled and restocked on a routine basis. Hand sanitizer is available in public restrooms for our employees and guests to use.

Public Spaces

We encourage all guests to implement preventative measures such as: covering sneezes and coughs, washing hands frequently and using hand sanitizer where available, and staying home if you’re sick. Dining will be available for carryout and outdoor seating only. Groups should follow the guidelines to be in groups of no more than six people.

Cabins And Check-in

All lodging guests should self-screen prior to arrival and reschedule their visit if they’ve been in contact with somebody with COVID-19, or have experienced any symptoms of COVID 19 including fever, cough, shortness of breath, and loss of taste or smell.

We encourage all lodging guests to take their temperature prior to arriving at ACE.

All check-in procedures will be contact-free, but in the event that guests are in common areas, they are encouraged to wear a face-covering or mask.

All keys will be sanitized before and after each use.

We pledge to routinely clean all guest cabins, and our housekeeping staff is fully up to date on cleaning and disinfecting protocols outlined by the CDC and the West Virginia Department of Health and Human Resources. We are using products that have been determined by the EPA to kill viral pathogens. All cabin laundry is being washed with approved disinfectants. While we are implementing contact-free check-ins, we will ensure that the front desk at the Welcome Center and all touchable services will be disinfected after every guest.

Additionally, all staff members will have their temperatures taken upon arrival to work, and will be asked to seek medical care if they are experiencing any COVID-19 symptoms.

Mountain Top Campground

ACE’s huge campground makes it easy to socially distance from others while enjoying the outdoors.

It is highly recommended that all guests wear cloth or disposable face masks or coverings. Campsites will be placed at least 30 feet apart. Campers are encouraged to practice social distancing (keeping at least six feet away from others) with other campers who they are not traveling with. Campers will be limited to 14 consecutive nights at ACE’s Campground.

Guests are encouraged to take their temperature daily and should leave ACE if their temperature registers above 100 degrees.

Campground bathrooms will be cleaned and disinfected routinely by ACE staff. EPA approved disinfectants that meet CDC guidelines will be used in the bathrooms and shower houses.

Dining

Per West Virginia’s Governor Jim Justice’s orders, indoor and outdoor seating are both available at The Lost Paddle Bar and Grill beginning May 21st. Indoor seating capacity will be limited to 50% The bar area will remain closed for the time being, although you can order beer, and cocktails from your server.

We know you have a lot of friends, but please limit seating to no more than six people per table. Seats will be arranged in order to create at least six feet of distance between tables.

Disposable menus will be in use, as well as pre-packaged condiments. All tables will be sanitized between groups using products determined by the EPA to kill viral pathogens. Separate entrances and exits will be utilized in order to keep groups as separate as possible.

Takeout dining will also be available for you to take back to your home or cabin.

All employees are screened daily and will have temperature checks. Any employee who answers yes to any of these questions on the questionnaire will be directed to seek medical treatment immediately.

Rafting

Guests are encouraged to wear face coverings when it is practical for them to do so and to take their temperature prior to their arrival at ACE. Guests must maintain 6 feet of distance between them and other groups.

ACE will supply hand sanitizer at various locations throughout the resort, including on busses, guests are encouraged to use it as they see fit.

Rafts will be limited to a max of six people per raft. Rafts are limited to groups who traveled to ACE together or people who live together. Busses are limited to 18 people per 55 person capacity bus.

For full-day trips, guests will receive a prepackaged lunch on the river. During lunch, please remember to practice social distancing from other groups.

Ziplining

Guests are encouraged to wear face coverings when it is practical for them to do so and to take their temperature prior to their arrival at ACE.

ACE will supply hand sanitizer at various locations throughout the resort, including on busses, guests are encouraged to use it as they see fit.

Zipline trips are limited to a max of 6 guests per trip. Trips will not include guests who did not travel together or do not live together.

Rock Climbing

Guests are encouraged to wear face coverings when it is practical for them to do so and to take their temperature prior to their arrival at ACE. Face coverings are required when on the bus.

ACE will supply hand sanitizer at various locations throughout the resort, including on busses, guests are encouraged to use it as they see fit.

Groups are limited to 10 people total, with small groups not to exceed 2 guests with 1 guide.

Wonderland Water Park

ACE is excited to welcome our guests back to Wonderland Water Park for the 2020 season. In keeping with Governor Jim Justice’s guidelines on reopening pools, we will be implementing some new rules at Wonderland Water Park.

To encourage social distancing, we will be limited the number of guests allowed in the water park at a time to 240. All waterpark passes will need to be purchased online or on the phone in advance.

All groups who do not live together will be asked to remain six feet away from others. All guests will have their temperature taken by an ACE staff member prior to entering the water park area. All guests will be asked a series of questions relating to their potential exposure to COVID-19 prior to entering the waterpark.

Hand sanitizer will be available for guests to use near the water park. It is recommended that guests wear a mask or face covering when they are not in the water.